Architecture & Design

CLIENT PROFILE

Kamus + Keller Interiors | Architecture is an award-winning commercial, retail and residential design firm based in Long Beach CA, Westlake Village CA,Downtown Los Angeles and San Francisco.They have been named a “Top Commercial Interior Design Firm” and one of the “Best Places to Work” by the Los Angeles Business Journal, and a “Rising Giant” by the Interior Design Magazine. Their extraordinary architects and interior designers have provided hands-on, personalized design solutions for such high profile clients as OpenTable®, Belkin®, AT&T®, Herbalife®, World Vision®, and Roddenberry Entertainment®.

As a firm dependent on the latest technology, a knowledgeable and responsive IT team is critical. Techmedics has proven to be a reliable partner, consistently providing timely customer service with patience and adaptability."

CHALLENGES

  • Data consisting of large files and long file names spread out through the organization.
  • Archiving large data sizes but also keeping them available at a moments notice.
  • Inability to share files with partners and clients over email.
  • Different IT standards, resources and organization amongst the offices.
  • Consolidation and upgrades of technologies to streamline operations and enduser adoption.
  • Management of licenses for all of the various Line of Business Applications.

EXECUTIVE SUMMARY

The client engaged Techmedics to become an extension of their company as their IT department and oversee, manage, and provide ongoing support for all IT resources.

OUR SOLUTIONS

The client has experienced hypergrowth over the last several years and have exhausted the useful life of the Microsoft Small Business Server 2008® and Windows Server Standard 2003R2®. Having outgrown the infrastructure, Techmedics was hired to completely redesign and implement the most current technologies available today to increase productivity, collaboration and ease of use for their fast paced and time critical work environment.

To meet the demands of the endusers, Techmedics implemented business grade Cisco ASA Firewalls at each of the offices tying them in to act as one network. To handle the network load, cost effective Cisco SG Series Switches designed for Small Businesses were implemented. Power Over Ethernet (POE) switches were installed to provide power for phones and access points.

With the growth of the company and the need for scalability, the servers were moved off of the Microsoft Small Business Server platform to a more robust Microsoft Windows Server 2012R2® server and Office 365® architecture. Features such as Distributed File Systems (DFS) were enabled to allow for auto synchronization of large amounts of ever changing data between all of the offices. To allow for efficient use of storage space, Network Attached Storage (NAS) appliances from QNAP were integrated to allow for access to archival data. To ensure business continuity, a Backup and Disaster Recovery (BDR) solution from Datto was implemented to handle both onsite as well as offsite backups for their critical files.

With multiple offices and the need to be able to work in any office seamlessly, we’ve implemented Microsoft Work Folders so that the users can still have access to their files while on the move. For external collaboration with clients and partners, they leverage Microsoft Office 365® OneDrive® cloud based storage, making it easy to share large files and create folders to collaborate. To share applications across the offices and accommodate remote users, Remote Desktop Services (RDS) along with the Virtual Desktop Interface (VDI) feature has been an essential technology for this client.

For Line of Business Applications and industry specific hardware, we have worked with partners that support AutoCAD®, Sketchup®, VRay®, Bluebeam®, Microsoft CRM®, Adobe®, Sage®, OCE® and HP® Plotters to ensure that industry focused applications are compatible and fine tuned for the new infrastructure.

For Unified Communications, we have deployed Voice Over IP (VoIP) along with Polycom’s new generation VVX500 and VVX600 IP Phones that will fully integrate with the Microsoft Office 365® Enterprise Business plan. For other collaboration features such as Instant Messaging, Screen and Document sharing, Whiteboarding, Point to Point video and Video Conferencing, we have used technologies from Logitech webcams and conference stations with Microsoft Office 365® Skype for Business®. In addition to the personal communications, we’ve increased team and company wide collaboration by introducing Microsoft Yammer® that integrates the familiarity of Social Media to the organization and Sharepoint® which allows the users to centralize their documents and company goals.

RESULT

The overall result is a complex multi-office network that works seamlessly as one without any geographical restrictions or limitations to the end-user’s ability to work anywhere, anytime. We have increased employee productivity and ease of use by leveraging the latest technologies from all of our partners and continually support our clients via 24x7 Helpdesk and Managed Services. Kamus + Keller is a CompleteCare™ managed services client.