Is your Network Administrator going on vacation?  Do you want someone to handle patch management afterhours?  Need help rolling out 200 new computers?

Midsize business IT managers and staff face many of the same complex technology issues as their enterprise counterparts, but are forced to work within stricter budget and resource limitations.  Often when new projects such as PC roll-outs or Exchange Server implementations coincide with the daily demands to troubleshoot and maintain existing systems, the tasks can be overwhelming.

Sometimes you simply need help.  Assistance with a large project. Advice about a specific technology or specialization.  Consultation regarding ways to improve the efficiency and productivity of your IT infrastructure.

This is where Techmedics can be a useful partner.  We complement your existing IT resources, working with you to pinpoint the most appropriate technologies for your business and to implement and maintain your infrastructure efficiently.

OneCare™, ManagedCare™, CompleteCare™

Our services fall under three categories.  OneCare™, which is a one time service or ongoing support without commitments.  ManagedCare™, which is a comprehensive plan providing full IT services. And CompleteCare™, a complete range of IT services for one flat price.

Request a one-time service or choose ongoing support without commitments.

Key benefits of the OneCare™ option include:

• Whether you need us for a one time service call or for ongoing support, we are here to provide the highest level of service 24/7/365.

• You are in the driver’s seat.  You call us when you need us to take care of the issues that you want us to fix.

• There is no commitment, retainer or monthly minimums under this option.  Pay only for the services that you initiate.

Select a comprehensive IT plan with predictable costs.

Key benefits of the ManagedCare™ option include:

• ManagedCare™ includes Monitoring, Maintenance, Alerting and Reporting.  A proactive rather than re-active approach to IT support.  All systems are continually monitored for issues 24/7/365.

• Remote support enabled to provide immediate support virtually anywhere, anytime.

• A comprehensive solution ensuring your systems are running optimally.

• Updates are applied after-hours so that it does not impact you during business hours.

• Detailed reporting ranging from network inventory to server health report.

• Flat monthly rate for services so that there are no surprises providing peace of mind and predictable costs.

Choose this option to have complete IT support at a fixed monthly cost.

Key benefits of the CompleteCare™ option include:

• End-to-end management Complete support for your IT infrastructure.  Whether it’s dealing with recovery from a server outage to on-going day to day support, our support team plans, organizes and manages all resources from initiation to completion.
• Projects are included. We perform a variety of projects, including wiring, telecommunications, e-commerce and website functionality setup.