Do you have a remote site that needs onsite support?  Does your business provide helpdesk support afterhours?  Need help consolidating servers to a virtualized environment?

Even with a sizable IT department at your disposal, the scale and urgency of IT demands at a large organization can be challenging. Critical projects must be completed within tight deadlines.  You might be understaffed or need expertise in a specific technology.  Or perhaps you could use knowledgeable extended support technicians to help 24/7.

Techmedics partners with your IT department to assist with all of these requirements.  With a history of Fortune 500 experience, Techmedics provides trusted support for the enterprise, ensuring business continuity and solid technical advice with an emphasis on a scalable, highly available infrastructure.

OneCare™, ManagedCare™, CompleteCare™

Our services fall under three categories.  OneCare™, which is a one time service or ongoing support without commitments.  ManagedCare™, which is a comprehensive plan providing full IT services. And CompleteCare™, a complete range of IT services for one flat price.

Request a one-time service or choose ongoing support without commitments.

Key benefits of the OneCare™ option include:

• Whether you need us for a one time service call or for ongoing support, we are here to provide the highest level of service 24/7/365.

• You are in the driver’s seat.  You call us when you need us to take care of the issues that you want us to fix.

• There is no commitment, retainer or monthly minimums under this option.  Pay only for the services that you initiate.

Select a comprehensive IT plan with predictable costs.

Key benefits of the ManagedCare™ option include:

• ManagedCare™ includes Monitoring, Maintenance, Alerting and Reporting.  A proactive rather than re-active approach to IT support.  All systems are continually monitored for issues 24/7/365.

• Remote support enabled to provide immediate support virtually anywhere, anytime.

• A comprehensive solution ensuring your systems are running optimally.

• Updates are applied after-hours so that it does not impact you during business hours.

• Detailed reporting ranging from network inventory to server health report.

• Flat monthly rate for services so that there are no surprises providing peace of mind and predictable costs.

Choose this option to have complete IT support at a fixed monthly cost.

Key benefits of the CompleteCare™ option include:

• End-to-end management Complete support for your IT infrastructure.  Whether it’s dealing with recovery from a server outage to on-going day to day support, our support team plans, organizes and manages all resources from initiation to completion.
• Projects are included.  We perform a variety of projects, including wiring, telecommunications, e-commerce and website functionality setup.