We will proactively monitor your network 24/7 x 365 and remotely address potential points of failure before they become critical. Automatic alerts guarantee a rapid response time. Our team takes responsibility for the stability of your network infrastructure and ensures its optimum performance. We use a timely approach to monitor and manage your information technology system. Further, we include services such as firewall monitoring, data backup and server updates to keep your assets secure. In addition, these preventive measures allow us to prevent issues from escalating by creating ready to access solutions.

Across multiple industries, there is mandatory compliance when it comes to data and security. This requirement includes Payment Card Industry Data Security Standard (PCI DSS), Health Insurance Portability and Accountability Act (HIPAA), National Institute of Standards and Technology (NIST), and other regulators. We can help you report on compliance and meet those requirements. To ensure your system’s compliance, our team will first assess your current setup. Next, we will prepare a report along with proposals to improve your company’s compliance and report to concerned regulatory bodies. Finally, you’re working with an experienced team that has helped hundreds of businesses adhere to standards across industries.

Our team provides a flexible on-demand Virtual Chief Technology Officer for small businesses and midsize enterprises who need technical expertise but cannot commit to a full-time CTO. From our experience, we have found that small and mid-sized enterprises have difficulty gathering exceptionally talented professionals within their current budgets, such as a chief technology officer. This is where our vCTO services come in to help your business succeed. We lend you our technical expertise, so you can have access to expert advice to help you manage your systems and cloud network. We provide you with a dedicated tech expert with whom you can consult to help you develop your IT assets and strategies. Our dedicated vCTO expert will help you achieve your business goals until you can hire your company's technology officer.

Our team provides your business with a single place to report your issues and service requests, providing a systematic approach to managing IT. Efficient troubleshooting is at the core of our helpdesk services, which is why we employ detailed documentation. Each service request you make generates a ticket, creating a historical log of all known issues and helping to prevent the same problems from constantly occurring. In addition, you can access all the historical records generated by our system so you can obtain helpful information to solve recurring issues and prevent further incidents.

Our team maintains open communication lines with our clients. The end goal is to practice transparency and keep organizations and business owners we serve up to date all the time. As a result, you will receive a comprehensive report that is detailed monthly. This report will contain extensive details regarding our managed security services, system upgrades and other aspects of IT services. This reporting strategy helps simplify capacity management, plan for future upgrades, and justify technology investments. In addition, we can also accommodate all your questions and comments about any proposals or systems already in place. Further, we can discuss the next steps for improvement.

Some IT concerns don't involve day-to-day break-fix problems. Our business technology services include e-recycling penetration testing, cybersecurity assessments, and more. This support service boosts your team’s productivity as your staff becomes more familiar with using improved systems and infrastructure. We take the time to analyze your current systems and identify areas for improvement. As we fill the gaps and deploy a suite of custom solutions for your business, we improve your technology management capabilities. These improvements are provided through cloud migration, post-installation support and training, asset management, infrastructure design, inter-office connectivity, infrastructure design, firewall improvement, security improvements and end-user training.