IT Support Plano - Techmedics

Scalable IT Services For Your Business in Plano

For over 25 years, Techmedics has filled the gaps in business' IT systems – whether in the form of day-to-day support or long-term strategy development. We have established a name in managed IT services through our extensive industry experience and exceptional talent pool.

Our team caters to a wide range of partners, from small businesses with 10 or more systems to larger organizations with hundreds of employees. We take the time to understand and address each client's unique needs, enabling you to effectively manage the technology that powers your business.

25+

Years in Business

5000+

Endpoints

~ 15 min

Response Time

400+

Clients Served

Optimize Your IT Operations With Managed IT Services

Managed IT Services helps you stay ahead of the curve. From network monitoring to cloud solutions and cybersecurity, our team of expert engineers provides proactive maintenance and support, so you can focus on your core business.

Your Security, Our Priority: Comprehensive Protection

Comprehensive security platform with best-in-class solutions
Dedicated cybersecurity team with decades of experience
Adherence to strict HIPAA compliance, ISO 27001, and NIST 800-171 guidelines

With Techmedics you get a comprehensive security platform with a dedicated cybersecurity team to stay ahead of threats. We follow strict HIPAA compliance, ISO 27001 and NIST 800-171 guidelines for our security solutions.

Swift IT Issue Resolution With Our Expert Helpdesk

Certified helpdesk and support staff with efficient workflows and advanced tools
Priority on first-call issue resolution, achieving a 70% first call resolution rate
Exceptional customer satisfaction at over 98%

Our certified helpdesk and support staff use efficient workflows and advanced tools to swiftly address your concerns. We prioritize resolving issues on the first call, achieving over 70% first call resolution rate and over 98% customer satisfaction.

Strategic IT Planning For Business Success

A well-defined IT strategy transforms technology into an asset for your business
We align your technology to give you a competitive advantage
We establish a clear technology roadmap to drive growth and success

A well-defined IT strategy turns technology into an asset, driving business growth and success. We align your technology to help you gain a competitive edge, establishing a technology roadmap for your business.

Service Excellence: Expert IT Solutions For Your Business

Solutions that adapt to your business’s evolving demands, ensuring scalability
Flexibility, allowing your business to adjust quickly to changing requirements
Transparency, keeping you well-informed and engaged throughout the process

We implement scalable solutions that adapt to the evolving demands of your business, providing flexibility and reliability. Our transparent communication fosters an open dialogue, keeping you well-informed and engaged.

Seamless Onboarding: Excellence Assured

We ensure a smooth transition to Techmedics as your MSP without disruptions
Our dedicated onboard team handles company, employee, and technology onboarding
We follow documented onboard/offboard processes for consistency and efficiency

Smoothly transition to Techmedics as your MSP without disruption. Whether it’s onboarding your company, new employees or new technology, our dedicated onboard team follows standardized and documented onboard/offboard processes.

Enhancing Remote Work: Secure Solutions

The pandemic of 2020 accelerated the shift to remote work, forcing businesses to address IT concerns related to secure remote access and collaboration. Techmedics can set up a secure remote access solution that allows your staff to easily communicate and collaborate.

Secure remote access solution for seamless communication and collaboration
Intuitive interfaces and reliable performance provide a user-friendly experience
Our responsive support team provides direct assistance tailored to your needs

Your Dedicated IT Support Team in Plano

To tackle the complexities of IT today, you need an entire team of subject matter experts (SMEs) on your side. If you are understaffed or lack talent in some areas, we can fill the gap. Our engineers, technicians, and managers specialize in various subsets of business technology solutions. We deliver the skills and know-how needed to drive your business forward.

Pre-Sales Engineer

Works closely with the sales team to understand client needs and propose technical solutions, often demonstrating products and assisting with technical documentation during the sales process.

Procurement Specialist

Manages purchasing activities, sourcing suppliers, negotiating contracts, and ensuring the company acquires quality products and services at optimal prices.

Network Support Engineer

Maintains and troubleshoots network systems, ensuring stable and secure connectivity across the organization's infrastructure.

Server Admin

Installs, configures, and maintains server hardware and software, ensuring optimal performance, security, and uptime.

Helpdesk Support Manager

Oversees the helpdesk team, ensuring timely resolution of technical issues, improving support processes, and maintaining high levels of user satisfaction.

CTO/CIO

Leads the company’s technology strategy, oversees the IT department, and ensures technology investments align with business goals.

Cybersecurity Specialist

Protects systems and networks from cyber threats, implements security measures, and monitors for suspicious activity to ensure data integrity and compliance.

Project Manager

Plans, executes, and monitors projects to ensure they are completed on time, within scope, and within budget, often coordinating teams and resources.

Read real reviews from our valued clients...

Having Techmedics as our MSP makes a huge difference...

"The IT support industry can be challenging with long hours, critical thinking, and working around the clock. Having Techmedics as our MSP makes a huge difference in our everyday ability to have great outcomes for complex problems using their advanced level of skills and knowledge."

Mirko M. | Manufacturing & Distribution

There service is high-quality, responsive, timely and expert.

Techmedics has provided CourtCall with high-level network engineering and Windows server support for the last six years. Their service is high-quality, responsive, timely and expert. Highly recommended as a Managed Service Provider.

David P. | Telecommunications

Techmedics keeps us up-to-date with technology...

"Techmedics keeps us up to date with technology, and we are leagues ahead of our competition. We like to maintain that edge, and with James and his staff we are very able to do just that. Response time is fantastic, and the entire crew is knowledgeable and always attentive. I cannot recommend this company highly enough. They are stellar."

David C. | Pathology Lab

Their staff is courteous and professional...

"I've used Techmedics at my facility for years. They're able to resolve issues cleanly and quickly without getting in the staff's way."

John L. | Apparel & Distribution

The team is amazing...

"Our intricate network is up and running smoothly and we could not be more impressed. Their customer service is fantastic! I highly recommend them."

Carin O. | Coworking Space

We are happy with overall service...

"Impressive response times with helpdesk inquiries. Very knowledgeable techs to assist with all kinds of IT issues."

Jesse L. | Manufacturing

A reliable partner...

"As a firm dependent on the latest technology, a knowledgeable and responsive IT team is critical. Techmedics has proven to be a reliable partner, consistently providing timely customer service with patience and adaptability."

Chandra J. | Architecture

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IT Support in Plano

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