Partner with a reliable source of adaptable and scalable information technology (IT) management solutions to ensure system availability.
For over 21 years, Techmedics has filled the gaps in business' IT systems – whether in the form of day-to-day support or long-term strategy development. We have established a name in IT support in Plano, TX, through our extensive industry experience and exceptional talent pool.
Our team caters to a wide range of partners, from small businesses with 10 or more systems to distribution warehouses with hundreds of employees. We take the time to understand and address each client's unique needs, enabling you to effectively manage the technology that powers your business.
"James and the Techmedics team are amazing. They set up our network with 150 cable drops and 10 WiFi access points for our new business. Our intricate network is up and running smoothly and we could not be more impressed. Their customer service is fantastic! I highly recommend them!"
"The IT support industry can be challenging with long hours, critical thinking, and working around the clock. Having Techmedics as our MSP makes a huge difference in our everyday ability to have great outcomes for complex problems using their advanced level of skills and knowledge."
"Techmedics keeps us up to date with technology, and we are leagues ahead of our competition. We like to maintain that edge, and with James and his staff we are very able to do just that. Response time is fantastic, and the entire crew is knowledgeable and always attentive. "
"I’ve used Techmedics for years at my facility. Their customer service is second. Their staff is courteous and professional but what I like most about them is their transparency at the work site. They’re able to resolve whatever issues I may be having cleanly and quickly without getting in my staff’s way."
"We are happy with overall service. Impressive response times with helpdesk inquiries. Very knowledgeable techs to assist with all kinds of IT issues."
"As a firm dependent on the latest technology, a knowledgeable and responsive IT team is critical. Techmedics has proven to be a reliable partner consistently providing timely customer service with patience and adaptability."
Minimize system disruptions through preventative action courtesy of our IT support firm. It all starts with a proactive methodology that detects if failure has occurred or is about to occur. Then, we send automatic alerts to ensure and encourage faster response time. All our services can be deployed remotely for reduced costs. Ultimately, our systems work together to promote system availability, satisfying your end-users.
As your trusted provider of managed IT services in Plano, TX, we have you covered when problems arise. Our support team collates issue reports and service requests in one place so you can access them at your convenience. You can check our historical logs for troubleshooting and technology updates, expanding your technical capability. Through our unwavering commitment to keeping these records, you can rest assured the solution is within your reach.
Enlist us as your technical services provider and benefit from our comprehensive services. Our team is trained to assist you in reporting for compliance. We know the key metrics to prioritize so you can meet the standards and requirements of your industry. Let us streamline your efforts to comply with the likes of Payment Card Industry Data Security Standard (PCI DSS), Health Insurance Portability and Accountability Act (HIPAA), and the National Institute of Standards and Technology (NIST).
Transparency is a core value of ours at Techmedics. This is reflected in our comprehensive monthly reporting. Your dedicated account manager prepares the reports, incorporating essential details. The document covers various aspects of our managed services, such as capacity management, system upgrade plans, and technology investments. We maintain this quality of reporting across the board, benefiting your business, whether you’re starting out or have large-scale needs.
Trust the leader in IT consulting in Plano to understand your C-Suite level of needs and expectations. We are here to help you fill the vital role of chief technology officer through our virtual CTO (vCTO) solution. This flexible option enables you to find talent within your budget limits. Tap our vCTO to receive clear guidance on getting your IT management strategies aligned with your business goals. At the same time, seek advice on operational decisions, such as cloud migration and supply and equipment procurement.
Improve operational productivity and profitability with a reliable business technology strategy. Whether it's for the short or long haul, we provide you with an actionable plan for managing your system in different scenarios. In addition, our team of certified engineers sees to it that you have the depth of technical support needed to continue daily activities and scale your entire business. To this end, we aid you in monitoring, troubleshooting, and implementing network components.
Accommodate rapid changes with the help of a competent and dedicated team of subject matter experts (SMEs). These IT professionals are well-versed in handling the complexities of business technologies and IT networks. If you're understaffed or looking for a particular function, our talented engineers, technicians, and managers can fill the gap.
Get to know the people who can bring a fresh perspective and proven skills to the table, whether remotely or in the boardroom:
Do you wish to enlist a virtual CTO with a fixed-fee service retainer? How about tapping our talent pool for cloud migration and cybersecurity projects?
From flagging issues to finding solutions, you can engage our team to fulfill various requirements for your IT system. We also provide an entire crew of professionals to keep your technologies available when your staff or end-users need them.
Contact us today to receive a free consultation and discuss the options available for your organization.