IT Infrastructure Management: The Foundation for Business Success

April 28, 2023

When you are looking to manage and support the IT infrastructure of your business, your first step is to be sure you understand exactly what that includes. Technology is used in every department of business, but the reliability of the IT infrastructure is crucial to all of it.  

So, what does IT infrastructure mean and how can you best manage it in your business? IT infrastructure management is a broad term that can have different meanings depending on the context. At Techmedics, we provide consulting and managed IT services to businesses looking to support the IT infrastructure of their business.

In the context of running a business, we define IT infrastructure in two categories: what we call the “core” and “secondary” infrastructure. The core infrastructure comprises the network, servers, storage, and systems, which are fundamental to any business that uses technology. The secondary infrastructure is built on those core elements and can include many different technologies.  

Core IT Infrastructure

The core infrastructure includes the network, servers/storage, and systems. We refer to this as the core because every business that uses technology requires this to implement more technology solutions. These stacks are an integral part of any organization to be able to run their business using technology.  

At Techmedics, our engineers specialize in supporting the core infrastructure of any business. Regardless of industry and size, the core infrastructure is something that every business relies on and needs constant support to keep things running smoothly.  

The core infrastructure includes:


  • Cabling
  • Firewalls
  • Switches
  • Access Points


  • Physical Servers
  • Virtual Servers
  • Storage


  • Workstations
  • Laptops
  • Desktops
  • Handheld or Mobile Devices

Secondary Infrastructure

In the category of secondary infrastructure are technologies that are built on the core infrastructure and at Techmedics this includes unified communications/collaboration, and physical security. These technologies are also crucial to many businesses, though we do not consider them core technologies as they are not necessary for every business.

Unified Communications and Collaboration

  • Voice Over IP (VoIP)
  • Video Conferencing
  • Phones

Physical Security

  • IP Surveillance
  • Access Control

The Importance of Your IT Infrastructure

It is important for everyone who owns or helps operate a business to understand the basics of their IT infrastructure and how you are currently supporting it. When you have a good understanding, you can build on that infrastructure using more advanced technologies like cloud infrastructure, cloud computing, SaaS solutions, and more. Cutting costs in your infrastructure environment is also more efficient when you understand how it is all operating and how you can reduce the cost to support it.  

Keeping your IT infrastructure updated and supported is vital to avoid any loss of data or downtime that may cost your business. You can manage your IT infrastructure by having a full-time team of engineers on staff, outsourcing to a managed service provider like Techmedics, or using a hybrid approach.

How to Manage Your IT Infrastructure

Technology is at a maturity level that is more advanced and more capable than ever. In the past, it was a one-man job to manage everything that fell into the category of “IT” or “technology”. It is no longer plausible to expect one person to know it all.  

It is for this main reason that many companies are considering a hybrid approach to IT infrastructure management. In a smaller organization, a managed service provider like Techmedics can manage the entire IT infrastructure for a reasonable cost versus hiring in-house.  

In a mid-size to larger operation, companies leverage the services of a managed IT services provider to augment their staff where they may need some help like desktop support, or server maintenance.  

If you are considering a new strategy to manage your IT infrastructure, consult with our team to help you solidify that strategy and make sure there are no gaps. Contact us today.  

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