Techmedics Client Lifecycle - 4 Simple Phases

July 1, 2019

Some of our clients only care about results. If their servers and workstations are operating problem free, they’re happy to let us manage their IT and technology for them, no questions asked. But others are more curious. How exactly does the Techmedics staff keep my system running without frequent on-site visits? What makes Techmedics different from other managed IT service providers who make similar claims of increased uptime and efficiency?

Over our twenty years of service to the greater Los Angeles business community, we’ve developed a comprehensive, documented process for the management of small and midsized business technology.

Techmedics Client Lifecycle Phases

Stage 1 - Onboarding and Documentation

The first step is the on-boarding process, in which our team comes to your location to install all the software tools that we’ll need to ensure your network and technology stay running with maximum uptime and reliability.

Once our tools have been installed and configured for your network, we can start the documentation process. Documentation begins with a thorough network audit, in which we inspect every aspect of your company network and create a record of the systems, devices, and software you’re using. This includes recording every bit of relevant information possible, like the age, serial numbers, firmware versions, and more. The result is a high-level overview of your network, which will help guide our subsequent work.

The onboarding process is one of the most critical phases. Among other things, it allows our engineers to assess the environment and develop a plan of action for how to best support your users. The better we understand your environment, the better our team will be able to respond to your needs.

Chronic IT problems often originate from a fundamental misconfiguration or incompatibility between two parts of your network. Having a detailed map of all your network resources is crucial to locating and fixing those problems. It also helps us locate cybersecurity vulnerabilities you might not be aware of yet.

Other important elements in the onboarding and documentation phase:

  • Designating authorized contacts for secure communication between your organization and Techmedics.
  • Documenting IT vendor data for asset management processes.
  • Tracking the warranty and licensing information for all network devices and software.
  • Planning for system updates, patching, and firmware upgrades.

Stage 2 - Stabilizing the Environment

After we have a thorough understanding of your network, we can start to resolve IT problems and smooth out any processes in your business that are being hindered by poorly functioning technology.

We measure the success of the stabilization phase with key performance indicators, such as the number of tickets opened weekly and the average time to resolution for each issue. The stabilization phase gradually becomes more proactive as time passes, meaning that as chronic problems are resolved, we shift our focus toward identifying and solving new problems before they harm productivity.

Stage 2 includes:

  • Proactive network health monitoring and maintenance.
  • Helpdesk support to quickly resolve IT issues.
  • Addressing ongoing regulatory compliance needs, including HIPAA, PCI-DSS, NIST, and others.

Stage 3 - Building Better Technology

Once your network is optimized for reliability, it’s time to start the work of better aligning your technology with your business goals. This ongoing, consultative process involves one of our virtual chief information officers (vCIOs) sitting down with your executive team, listening to their plans and concerns, then creating a strategic technology roadmap that helps them get where they want to be.

The vCIO team at Techmedics possesses up-to-date knowledge of the latest technologies shaping industries like finance, architecture, engineering, design, manufacturing, education, and others. Our team will use that information to help you adopt the most relevant new services and applications, while ensuring they’re properly configured to help your team achieve its unique objectives.

While the build stage is open-ended and customized to the needs of each organization, some common projects include the implementation of business analytics, cloud services, collaboration systems, mobile device management platforms, artificial intelligence, and machine learning.

Stage 4 - Optimize

Providing you with the greatest value doesn’t stop with strong strategy and support. It also involves ensuring that your staff knows how to make the most of your technology and validating your return on investment (ROI). The final stage of our process — the optimization phase — involves designing customized training courses to teach your staff how to utilize your new technology, as well as ongoing analysis to determine if your technology ROI is within optimal levels.

We want to make sure that our clients are seeing positive results from the implementation of new technology. Are they better able to communicate? Are they more productive, saving money on travel expenses, or creating more widgets? The optimization step answers those questions, and helps us gain the full trust of our clients.

Successful Technology Through Partnership

Most businesses see IT as an unnecessary expense, and fail to get the type of return they want from their technology investment. But, good technology is a differentiator for modern businesses that helps them set themselves apart from their competition. Amazon, Zappos, and Tesla are just a few of the companies that have used technology to outpace the competition within a traditional industry that was already dominated by larger corporations.

We designed the Techmedics process to give you full access to the expertise, methodology, and reliability you need to differentiate yourself with great technology, without any of the stress and doubt that’s often associated with IT.

If you have a question for our technology experts, or would like to know more about our work process, we’re always available to answer your questions. Call us any time at 877-832-4611 or email us at Our friendly staff loves helping our clients make the most of their technology!

Get in touch with Techmedics

Our engineers can help your business with network infrastructure technology. Let us know about your next IT-related project or managed IT services contract. Contact us today or learn more about our services.

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